Return & Replacement Policy

We want you to have a smooth and satisfactory shopping experience with us. If you receive a damaged or incorrect product, we are happy to provide a replacement.

Eligibility for Replacement

You may request a replacement within 7 days of receiving your order if:

• The product you received is damaged or defective.
• You received a different product from the one you ordered.

To be eligible for a replacement, the product must be unused and in its original condition.

How to Request a Replacement

To request a replacement, please contact us within 7 days of receiving your order through:

• WhatsApp
• Email

When contacting us, please provide your order number and clear pictures of the product showing the issue. Pictures are required so that we can review and verify your replacement request.

Replacement Process

Once your request is reviewed and approved, we will arrange a replacement shipment.

Our rider will collect the original product from you and deliver the replacement product at the same time.

The replacement shipping cost will be covered by us for approved cases involving a damaged, defective, or incorrect product.

No Refunds

We do not offer refunds. Approved return requests will be handled through replacement only.

Change of Mind

We do not accept returns or replacement requests if you simply change your mind, no longer want the product, or do not like the product after receiving it.

Used Products

Products that have been used, worn, washed, altered, or otherwise used are not eligible for replacement.

Important

Replacement requests must be submitted within 7 days of receiving the order. Requests submitted after this period may not be accepted.

We reserve the right to review each replacement request and determine whether it meets the conditions of this policy.

If you have any questions regarding our Return & Replacement Policy, please contact our customer support team through WhatsApp or email